A claim is where the policy performs or fails.
It is also where brokers perform or fail. At Chadwicks, you get a person who really cares, who knows your file, understands the policy and pushes the insurer when they need pushing.
Claims Portal
The Acid Test Of Every Policy
Claim
Emergencies|Procedures|Forms
Claim Care
Everything You Need, In One Place
01
Emergencies
What to do after property damage, a motor accident or an insurance emergency, including when our offices are closed.
02
Procedures
How to submit a claim correctly. Documentation requirements, police reporting obligations and the steps that protect your outcome.
03
Claim Forms
Lodge your claim online. Enter your details, authenticate and submit. Our digital form is powered by insdi.
04
Chadwicks Assist
Medical, home and roadside emergency support. Available 24/7 on 0861 115 530.
What To Expect
Your Claim, Start To Finish
You will be assigned a dedicated claims handler who knows your file and your policy. They will manage your claim from the first call to the final settlement. You will always know where things stand.
We follow up on your behalf until the claim is finalised. You do not need to chase anyone.
2–3
Working Days
Motor Accident Repairs
To authorise repairs, provided documentation is in order.
5
Working Days
Property Claims Under R5,000
To settlement, provided documentation is in order.
30–45
Days
Car Theft Settlement
From notification. A waiting period is standard as stolen vehicles are often recovered.
24/7
Always On
Emergency Assistance
Chadwicks Assist is available around the clock on 0861 115 530.
Ongoing
Until Resolved
Follow Up On Your Behalf
Chadwicks will continually follow up on your claim until it is finalised.
Larger property losses and specialised claims are settled within a reasonable timeframe. Insurers will usually appoint an assessor to settle the claim on their behalf.
Claims Contact
Claim Care
claimcare@chadwicks.co.za
Client Care
clientcare@chadwicks.co.za
Telephone
0861 RISK 00 (0861 7475 00)
Office Hours
Monday – Friday: 8:30am – 4:30pm
Excluding Public Holidays
We will notify you of any changes
All claim instructions and documentation must be submitted via email or telephone. For your protection and ours, we cannot accept instructions via WhatsApp, SMS or social media due to regulatory requirements and client security.
Available 24/7
Chadwicks Assist
Emergencies do not keep office hours. Chadwicks Assist gives you access to essential emergency support services: roadside, medical and home assistance, anytime, anywhere.
Claims Emergency?
What to do after property damage or a motor accident.