Chadwicks Assist

Emergencies Do Not Keep Office Hours

Chadwicks Assist is an emergency support service available exclusively to Chadwicks clients. It gives you access to roadside, medical and home assistance, anytime, anywhere in South Africa.

Our office hours are Monday to Friday, 8:30am to 4:30pm (excluding Public Holidays). Outside of these hours, Chadwicks Assist is your first point of contact.

Emergency Numbers

Clarity. With Care.^™

What We Cover

Your Assist Services

Roadside and Accident Assistance

Roadside Assistance

Flat battery jump start

Flat tyre change assistance

Keys locked in vehicle

Fuel assistance

Minor roadside running repairs (electrical, coil, immobilizer etc.)

Transmission of urgent messages

Tow-in

Mechanical breakdown

Electrical breakdown

Accident damage tow to nearest approved panel beater

Additional Services

Courtesy transport for vehicle occupants

Hotel accommodation where breakdown occurs far from home

Car rental to continue your journey

Vehicle repatriation after repairs

Covers, limits and exclusions vary per insurer and per policy. Please refer to your policy wording or contact your Chadwicks claims handler for the specific terms that apply to you.

Home Safe Chauffeur

A service designed to get you and your vehicle home safely. A vehicle with two drivers (where possible) will be dispatched to drive you home in your own car.

How It Works

A driver is dispatched to your location

You are driven home in your own vehicle

All drivers hold a public driver's permit

Availability

Mondays to Thursdays: 17:00 - 01:00

Fridays: 15:00 - 03:00

Saturdays: 16:00 - 02:00

Sundays: 16:00 - midnight

Covers, limits, service areas and cancellation terms vary per insurer and per policy. Please refer to your policy wording or contact your Chadwicks claims handler for the specific terms that apply to you.

Home Assist

Emergency Repairs

In the event of a home emergency, an appropriate repairer will be arranged to address the problem at your nominated address.

Emergency plumbing

Electrical faults

Locksmith services

Glazier services

Emergency Services Notification

We will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.

Covers, limits and what constitutes a home emergency vary per insurer and per policy. Please refer to your policy wording or contact your Chadwicks claims handler for the specific terms that apply to you.

Crime Assist

A 24 hour crisis management service to assist you in the event of a hi-jacking or home invasion.

Hi-jacking

Replacement cell phone with pre-paid airtime

Temporary car hire to keep you mobile

Pre-loaded debit card if your credit card is stolen

Locksmith to assist with your locks at home

Security guard at your residence

Home Invasion

Security guard at your residence after the invasion

Hotel accommodation

Covers, limits and response terms vary per insurer and per policy. Please refer to your policy wording or contact your Chadwicks claims handler for the specific terms that apply to you.

How To Get Help

Call. Connect. Stay Safe.

Emergency Numbers

Global Choices 0861 115 530

AMI Assist 0860 264 264

MUA Assist 0861 000 682

Chadwicks Assist provides access to emergency assistance services. Costs, terms and service provider availability may vary depending on the specific circumstances and contract terms.

For claims that are non urgent or for follow up after an emergency, please visit our Claim Procedures page or contact your Chadwicks claims handler during office hours. Monday to Friday, 8:30am to 4:30pm (excluding Public Holidays).

How It Works

Call Chadwicks Assist any time, 24/7. Use the number that corresponds to your insurer. If you are unsure, call 0861 115 530.

You will be connected to the appropriate emergency support service for your situation, whether roadside, medical or home assistance.

Stay safe and follow the guidance provided while help is arranged. The service provider will coordinate what is needed on your behalf.

Contact your Chadwicks claims handler during office hours for any follow up, documentation or to lodge a formal claim.

You May Also Need

Related Claims Resources

Emergencies

What to do after property damage, a motor accident or an insurance emergency, including when our offices are closed.

Procedures

How to submit a claim correctly. Documentation requirements, police reporting obligations and the steps that protect your outcome.

Claim Forms

Lodge your claim online. Enter your details, authenticate and submit.